- Issue Time
What should I do if there is a problem with the order?
Now that online shopping has become a common phenomenon, most people wonder whether the online shopping and the sellers they are looking for are reliable. This is because we don't know each other in life, we may be just a website in your eyes, a uniform manufacturer separated by the ocean. So, when customers have some problems with their orders and they don’t know how to solve them, what should they do? As a professional uniform manufacturer, Ropafast has cooperated with various customers for many years, and we have been providing customers with quality services before, during and after sales. The following are some of the processes provided for after-sales service.
1. Customer feedback
Customers can contact us through Email , WhatsApp ( +86 1515062669 ) , etc., and give us feedback on the problems they encounter.
2. Collect information
When our service personnel receive customer feedback, they need to sort and collect the following information:
A. For clothing quality issues, such as labeling issues, disconnection, color difference, etc., we will need customers to provide photos.
B. If there is a problem with the size, we will need the customer to take a photo for confirmation, and then compare according to our size standard.
C. In the case of missing goods, the customer also needs to provide photos of the outer box and count the actual received quantity.
D. For C, if the number of losses is large, we will need the customer to provide the weight of the entire received box (box and clothing, etc.).
The above picture is the whole and part of the customized uniform that needs feedback. Please contact the sales staff for the detailed requirements of the shooting.
After the collection of our 2 information is completed, our sales staff will contact the superior.
4. Solve the problem
We will discuss a solution in time, and the sales staff will contact the customer. After the two parties reach an agreed solution, the order problem is finally resolved.